Returns
Within the UK we offer a free 30 day returns service. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Outside of the UK, you must organise your own return, or book a returns label through us that must be prepaid.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When returning your goods, your original order number must be written on the outer packaging, any packages received without an original order number will not be accepted and will be returned to sender.
Several types of goods are exempt from being returned.
Software Purchases - Any form of software purchase where the licence or activation key/code has been used or activated cannot be returned or refunded, this includes being within the 30 days from purchase period.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@golfbays.co.uk.
To start a return, you can contact us at sales@golfbays.co.uk If your return is accepted, we will send you instructions on how and where to send your package.
You can always contact us for any return question at sales@golfbays.co.uk
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@golfbays.co.uk and send your item to: Unit 2, Cotton Farm, Holmes Chapel, CW4 7ET
To return your product, please contact us for instructions. Email sales@golfbays.co.uk
Shipping of your damaged/defective item will be free of charge, provided it is within the 30 day post purchase window.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
All returns must be shipped at:
Unit 2, Cotton Farm, Holmes Chapel, CW4 7ET
You can always contact us for any return or refund questions at sales@golfbays.co.uk
Shipping
To return your product, you should mail your product, with RMA number and copy of the receipt, to:
The Barns, Mill Lane, Snelson, MACCLESFIELD, SK11 9BN Unit 5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You can always contact us for any return or refund at sales@golfbays.co.uk
Call us: 08002888805
